My name is
Andrew Thompson

And I've worked with all manner of companies and product areas:

  • B2B, B2C, and government

  • Mid-stage startups and larger organizations

Below you'll find a few case studies and snapshots

These artifacts should help give you a sense of how I work individually and as part of a team (or teams)

Outcomes

  • 30% less calls to customer support

  • NPS score of guests using the app was average of 9 points higher than overall average

  • 60,000 distinct users in under 2 months

Synopsis

End-to-end guest experience designed, built, & launched from scratch in less than 2 quarters

My Role

Lead Mobile Product Designer

View case study

Outcomes

  • 30% less calls to customer support

  • NPS score of guests using the app was average of 9 points higher than overall average

  • 60,000 distinct users in under 2 months

Synopsis

End-to-end guest experience designed, built, & launched from scratch in less than 2 quarters

My Role

Lead Mobile Product Designer

View case study

Outcomes

  • 30% less calls to customer support

  • NPS score of guests using the app was average of 9 points higher than overall average

  • 60,000 distinct users in under 2 months

Synopsis

End-to-end guest experience designed, built, & launched from scratch in less than 2 quarters

My Role

Lead Mobile Product Designer

View case study

Outcomes

  • Designed a cohesive experience across multiple platforms and audiences, requiring intense collaboration between many different hardware & software engineering teams, sales/marketing, c-suite, etc

  • Increased growth with existing customers (luxury home automation) and new markets (homeowners with solar, battery, etc)

Synopsis

Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.

My Role

Lead Product Designer

View snapshot

Outcomes

  • Designed a cohesive experience across multiple platforms and audiences, requiring intense collaboration between many different hardware & software engineering teams, sales/marketing, c-suite, etc

  • Increased growth with existing customers (luxury home automation) and new markets (homeowners with solar, battery, etc)

Synopsis

Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.

My Role

Lead Product Designer

View snapshot

Outcomes

  • Designed a cohesive experience across multiple platforms and audiences, requiring intense collaboration between many different hardware & software engineering teams, sales/marketing, c-suite, etc

  • Increased growth with existing customers (luxury home automation) and new markets (homeowners with solar, battery, etc)

Synopsis

Empowered Savant Systems to bring its new, sophisticated home energy systems to new and existing customers.

My Role

Lead Product Designer

View snapshot

My work at Paychex

Synopsis

I worked on many solutions at Paychex, so I've started creating mini case studies of some of the more interesting projects.

My Role

Lead Mobile Product Designer

View case study

View case study

View case study

More case studies hosted on Behance

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